Refund policy
Returns & Refunds
At Accessories by Lipa, I want you to be happy with your purchase. Please read the information below regarding returns, refunds, and eligible items.
30-Day Returns
If you’re not happy with your purchase, you may return eligible items within 30 days of receiving your order.
Items Must Be:
- Unworn, unused, and in their original condition
- In original packaging where applicable
- Returned with proof of purchase
How to Start a Return
Please email me at accessoriesbylipa@gmail.com before sending anything back. I’ll provide return instructions and the return address details.
Returns sent without contacting me first may not be accepted.
Return Shipping Costs
Return shipping is the buyer’s responsibility unless:
- The item is defective, or
- I made a mistake with your order
Original shipping costs are non-refundable.
Non-Returnable Items
Some items cannot be returned for change-of-mind reasons due to their nature, including:
- Custom or personalised products
- Blind Date with a Book bundles that are curated based on your chosen genre, preferences, or requests
- Bookish Bundles and other products prepared specifically for the customer
- Personal care items (such as earrings or hair accessories)
- Digital gift cards
- Made-to-order items (such as print-on-demand t-shirts)
Sale items may be eligible for return unless otherwise stated or excluded under applicable consumer protection laws.
If an item arrives damaged, defective, or incorrect, please contact me and I’ll be happy to help.
Gift Cards
Digital gift cards are non-refundable and cannot be exchanged for cash once issued, except where required by applicable consumer protection laws.
Gift cards are delivered electronically by email. Please ensure recipient details, including email addresses, are entered correctly at checkout.
If a gift card is sent to the wrong email address, please contact me as soon as possible. I’ll do my best to assist if the gift card has not yet been redeemed.
Made-to-Order Items
Some products are created or prepared especially for you, including print-on-demand t-shirts and certain bookish bundles.
Due to the nature of these products, change-of-mind returns are not accepted for these items.
If your item arrives damaged, defective, or has a printing issue, please contact me and I’ll be happy to help.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, please contact me within 5 days of delivery so I can make it right.
Claims submitted after this timeframe may not be accepted.
Refunds
Once I receive and inspect your return, I’ll let you know if your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.
EU 14-Day Cooling-Off Period
If you are located in the EU, you may have the right to cancel your order within 14 days of receiving your purchase, without giving a reason.
To be eligible under this right, items must be unused, in their original condition, and meet our standard return requirements.
Please note that this right does not apply to certain products, including personalised or customised items, items made specifically to your requirements, and other products that are exempt under applicable consumer protection laws.
This may include personalised Blind Date with a Book requests, curated book bundles prepared based on customer preferences, and other made-to-order products where applicable.
If you are unsure whether your order qualifies, please contact me before returning your item and I’ll be happy to help.
Questions?
I’m here to help. Contact me anytime at:
Agreement to Terms
By placing an order with Accessories by Lipa, you acknowledge and agree to these Returns & Refunds terms, subject to your rights under applicable consumer protection laws.