Refund policy
Returns & Refunds
At Accessories by Lipa, I want you to be happy with your purchase. Please read the information below for details about returns, cancellations, refunds and items that are not eligible for change-of-mind returns.
30-Day Returns
For items that are eligible for our own 30-day change-of-mind return policy, you may request a return within 30 days of receiving your order.
Eligible items must be:
- Unused and in their original condition
- In their original packaging where applicable
- Accompanied by proof of purchase
Please contact me before sending anything back so I can provide the appropriate return instructions.
How to Start a Return
Please email me at accessoriesbylipa@gmail.com before returning an item.
I’ll provide the return instructions and return address details.
Please do not send an item back without contacting me first.
Return Shipping Costs
For change-of-mind returns under my 30-day return policy, return shipping costs are the customer’s responsibility.
If an item is faulty, damaged, incorrect, or does not conform to the contract, your statutory consumer rights apply and the appropriate return costs and remedy will be handled in accordance with Irish consumer law.
Non-Returnable Items
Some products are not eligible for change-of-mind returns because they are personalised, made to order, or fall within other applicable exceptions.
These may include:
- Personalised products
- Blind Date with a Book bundles that are individually curated based on your reading preferences, genre choices, favourite authors, colour preferences or other requests
- Bookish Bundles and other products prepared specifically for you
- Made-to-order items, including print-on-demand apparel
- Digital gift cards
- Certain sealed products that are not suitable for return for health or hygiene reasons once opened or unsealed
These exclusions apply to change-of-mind returns and do not affect your statutory consumer rights if an item is faulty, damaged, incorrect, not as described, or otherwise does not conform to the contract.
Personalised & Made-to-Order Items
Our Blind Date with a Book bundles and other personalised products are created specifically for each customer.
Your reading preferences, favourite authors, genre preferences, colour choices and other information are used to individually curate and create your bundle.
Because these products are personalised and made to order, the statutory 14-day change-of-mind cancellation right does not apply to them.
This does not affect your statutory consumer rights where an item is faulty, damaged, incorrect, not as described, or otherwise does not conform to the contract.
14-Day Cancellation Right for Eligible Online Purchases
For eligible products purchased online, Irish consumer law provides a 14-day cancellation period.
If this right applies to your purchase, you must inform me within 14 days of receiving your goods if you wish to cancel. You will then have a further 14 days to return the goods.
Certain products are excluded from this cancellation right, including personalised or made-to-order goods and certain products that cannot be returned for health or hygiene reasons.
Where the statutory cancellation right applies, return shipping costs may be the customer’s responsibility.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, is faulty, is incorrect, or does not match what was agreed or described, please contact me as soon as possible.
Please include details of the issue and, where appropriate, photographs to help me understand what has happened.
Your statutory consumer rights apply in these circumstances, and I will provide an appropriate remedy in accordance with Irish consumer law.
Refunds
Where a refund is due, it will normally be issued to the original payment method.
For statutory cancellations, refunds will be provided in accordance with the applicable legal timescales.
For returns made under my own 30-day change-of-mind return policy, refunds will be processed after the returned item has been received and checked.
Please allow additional time for your bank or card provider to process the refund once it has been issued.
Digital Gift Cards
Digital gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable consumer protection laws.
Gift cards are delivered electronically by email. Please ensure that recipient details, including the email address, are entered correctly at checkout.
If a gift card is sent to the wrong email address, please contact me as soon as possible. I’ll do my best to assist if the gift card has not yet been redeemed.
Sale Items
Sale items have the same statutory consumer rights as full-price items.
Any voluntary change-of-mind return policy may be subject to the conditions stated above, but your statutory rights are not affected by a sale or reduced price.
Questions?
I’m here to help. Contact me anytime at:
Important Information
By placing an order with Accessories by Lipa, you acknowledge that you have read this Returns & Refunds Policy. Nothing in this policy affects your statutory consumer rights under Irish law.